When we think about the most impactful technologies in the last decade, one can argue that mobile and cloud have made the most impact on customer service (CS). The explosion of mobile phones was not just about a change in form-factor, but the emergence of the app economy has transformed expectations in the customer service …
IPA can add up to to 20 to 35 percent improvement in efficiency, 50 to 60 percent reduction in process time, and returns on investment in triple-digit percentages, according to McKinsey. However, it’s still early, as most companies are in early-stage development, using individual pieces of AI, and rarely connecting them into a complete end-to-end automated process.
Artificial Intelligence is becoming more and more appealing for brands to implement innovative strategies and boost their performance. In fact, a research conducted by Adobe found that, today, 47 per cent of digitally mature enterprises have a defined AI strategy in their business. On the other hand, by 2022, global spending on AI will grow to $7.3 billion a year, up from $2 billion in 2018 (Juniper Research).
Organizations seeking to reap the full benefits of robotic process automation are beginning to see artificial intelligence as a key technology for optimizing their process flow.
Artificial intelligence (AI) is quickly changing just about every aspect of how we live our lives, and our working lives certainly aren’t exempt from this.
If you’re like the majority of humans on the planet, going to the dentist isn’t on the top of your list of things to do for fun. But with artificial intelligence (AI) and new tech and innovative design, it might start to be a bit more intriguing.
“I found the world of machine learning and computing so fascinating that I decided to switch into computer science. Since then, I’ve worked for 20 years in this space with data and data management, machine learning, and enterprise software development,” he tells Interesting Engineering.
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